Database infrastructure has been brought back online and the system is available again. Engineering will keep monitoring as well as start the process of investigating this outage. Apologies for the inconvenience caused.
Posted Mar 23, 2026 - 09:39 PDT
Monitoring
Primary Kinetica database infrastructure has been brought back up. Engineering team is continuing to monitor the situation. The secondary BTR and AI Insights functionality is currently being restored.
Posted Mar 23, 2026 - 09:32 PDT
Identified
Database clusters have been brought down and are now in the process of being brought back up. The engineering team is still investigating as to the cause of this unexpected downtime.
Posted Mar 23, 2026 - 09:23 PDT
Investigating
The Kinetica database infrastructure is currently unavailable. Our engineering team is currently investigating.
Posted Mar 23, 2026 - 09:21 PDT
This incident affected: Touchwork Kinetica (Kinetica Web Form, Kinetica Portal, AI Insights Service, BTR Data Service).